Message on printer Display Panel |
What it means. |
What to do. |
Additional comments. |
62.X PRINTER ERROR |
There is a problem with the printer memory. The
X value refers to the location of the problem: 0 = Internal memory
1 to 4 = DIMM slots 1, 2, 3, or 4 |
- Reseat the specified DIMM.
- Replace the specified DIMM
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64 PRINTER ERROR alternates with CYCLE POWER |
A scan buffer error occurred |
- Turn the printer off, and then turn the printer on.
- Perform a cold reset.
- If the message persists, replace the formatter or firmware DIMM.
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66.XX.YY [TYPE] FAILURE alternates with CHECK
CABLES AND CYCLE POWER |
An error occurred in an external paper-handling
device. 1st X = Device number in chain 2nd X = Device type 1 Input
2 Output 3 Stapler/stacker unit YY = Device specific error |
Press GO to clear the message. If the message
will not clear:
- Turn the printer off, and then turn the printer on.
- Check and reseat all cables between the printer and the specified device.
- Reseat the external paperhandling device.
- Replace the unit.
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On 5si, 8000, 8100 check the C-link hook up.
Also check the external paper handling PCA. |
68 NVRAM ERROR CHECK SETTINGS |
An error occurred in the printer non-volatile
memory (NVRAM) and one or more printer settings has been reset to
its factory default |
- Print a configuration page and check the printer
settings to determine which values have changed.
- Hold down CANCEL
JOB while turning the printer on. This will clean up the NVRAM by
removing old areas that are not being used.
- Replace the formatter.
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68 NVRAM FULL CHECK SETTINGS |
An error occurred in the printer's NVRAM and
one or more printer settings has been reset to its factory default. |
- Print a configuration page and check the printer settings to determine which values have changed.
- Hold down CANCEL JOB while turning the printer on. This will clean up the NVRAM by removing old areas that are not being used.
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68.X PERMANENT STORAGE ERROR alternates with
CHECK SETTINGS |
An error occurred in the printer's permanent
storage and one or more printer settings has been reset to its factory
default. |
Print a configuration page and check the printer
settings to determine which values have changed. |
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68.X PERMANENT STORAGE FULL |
The printer's permanent storage is full. Some
settings might have been reset to the factory defaults. |
- Print a configuration page and check the printer settings to determine which values have changed.
- Hold down CANCEL JOB while turning the printer on. This will clean up the permanent storage by removing old areas that are not being used.
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69.X PRINTER ERROR alternates with CYCLE POWER
TO CONTINUE |
A temporary printing error occurred. X description:
0 = The duplex mechanism has failed |
- Turn the printer off, and then turn the printer on.
- Reseat the duplexer. 3. Replace the duplexer
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79 SERVICE [XXXX] |
The printer detected an error. |
- Press CANCEL JOB to clear the print job from
the printer memory.
- Turn the printer off, and then turn the printer
on.
- Try printing a job from a different software application. If
the job prints, go back to the first application and try printing
a different file. (If the message only appears with a certain software
application or print job, contact the software vendor for assistance.)
- If the message persists with different software applications and
print jobs, disconnect all cables to the printer that connect it to
the network or printer.
- Turn the printer off.
- Remove all memory
DIMMs or third-party DIMMs from the printer. (Do not remove the firmware
DIMM in the lowest DIMM slot.)
- Remove all EIO devices from the
printer.
- Turn the printer on.
- If the error no longer exists,
install each DIMM and EIO device one at a time, making sure to turn
the printer off and back on as you install each device.
- Replace a DIMM or EIO device if you determine that it causes the error.
- Remember to reconnect all cables that connect the printer to the network
or computer.
- If the error persists, replace the firmware DIMM.
- Replace the formatter.
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79 & 80 errors - general info. |
For trouble shooting 79 and 80 errors you want
to determine if external I/O devices are the cause or if it is the
formatter. |
Remove all external I/O devices (JetDirect, memory,
etc.) and see if problem persists. If not, replace the formatter. |
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8X.YYYY EIO [Z] ERROR |
The EIO accessory in slot [z] has encountered
a critical error. [z] description: 1 = EIO slot 1-The printer detected
an error with the EIO accessory. 2 = EIO slot 2-The printer detected
an error with the EIO accessory. 6 = EIO slot 1-The EIO accessory
detected an error. 7 = EIO slot 2-The EIO accessory detected an error. |
- Turn the printer off, and then turn the printer on.
- Turn the printer off, reseat the EIO accessory in slot [z], and then turn the printer on.
- Turn the printer off, remove the EIO accessory from slot [z], install it in a different EIO slot, and turn the printer on.
- Replace the EIO accessory in slot [z].
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